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  • is your matcha organic and sourced from Japan?
    Yes, at Maison Matcha we take pride in offering our customers only the finest quality matcha sourced directly from Japan. Our matcha is 100% organic and is made from the finest shade-grown tea leaves, carefully handpicked and stone-ground to ensure maximum flavor and quality. We work directly with trusted Japanese growers who share our commitment to sustainable and ethical farming practices, so you can be sure that you're getting the best matcha available.
  • what is your return and refund policy?
    At Maison Matcha, we want our customers to be completely satisfied with their purchases. Therefore, we offer a hassle-free return and refund policy for all products sold on our website. All returns and refunds are handled by Amazon, our trusted partner in ecommerce. If you have an issue with your Maison Matcha purchase, simply contact Amazon customer service for assistance. They will guide you through the return and refund process, and ensure that you receive a full refund or exchange for your product. Please note that Amazon's return and refund policy applies to all Maison Matcha products. We recommend that you read and understand their policy before making a purchase. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are always happy to help.
  • what is matcha, and how is it different from regular green tea?
    Matcha is a type of green tea that is made by grinding the leaves into a fine powder. Unlike regular green tea, where the leaves are steeped in hot water and then discarded, with matcha, the whole leaf is consumed. This means that you get all the nutrients and antioxidants that the leaf has to offer. Matcha is also higher in caffeine than regular green tea, and has a richer, more complex flavor. It is often used in Japanese tea ceremonies, but has become increasingly popular in the West for its health benefits and unique taste. At Maison Matcha, we offer a high-quality ceremonial-grade matcha to make matcha, lattes, smoothies and baked goods.
  • how do I prepare matcha at home?
    Preparing matcha at home is quick and easy! Here's a simple recipe you can follow: Ingredients: - 1 tsp of Maison Matcha's organic matcha powder - 2 oz. of hot water (not boiling) - 6 oz. of milk (or non-dairy milk of your choice) - Sweetener (optional) Instructions: 1. Sift the matcha powder into a bowl to avoid clumps. 2. Add hot water slowly and whisk the mixture with a bamboo whisk or a frother until it becomes smooth and frothy. 3. In a separate saucepan, heat the milk until it's hot but not boiling. 4. Pour the milk into the bowl with the matcha mixture and stir. 5. Add sweetener to taste (if desired). For a matcha latte, simply follow the same recipe but use more milk (8-12 oz.) and adjust the sweetener to your liking. Enjoy your homemade matcha beverage.
  • do you offer different grades of matcha, and how do I choose the right one?
    At Maison Matcha, we only offer the best matcha - ceremonial grade A. This is the highest quality matcha available, with a bright green color and a smooth and sweet taste. Matcha is graded based on its quality and flavor. Higher grades of matcha are made from younger tea leaves that are shade-grown and handpicked. The leaves are then stone-ground into a fine powder, which is used to make matcha tea. Lower grades of matcha are made from older tea leaves that are not shade-grown, and may have a more bitter taste. These grades are often used for cooking or in blended drinks.
  • how can I contact your customer support team if I have questions or issues with my order?
    At Maison Matcha, we understand that you may have questions or concerns about your order. That's why we have a dedicated customer support team that is always ready to assist you. If you have any issues with your order, please contact Amazon as they handle our shipping and delivery. If you have any other questions or concerns about our products or services, you can fill out a form on our "Contact Us" page, and our customer support team will get back to you as soon as possible. We are committed to providing you with the best possible shopping experience, and we are here to help you every step of the way.
  • is matcha compatible with dietary restrictions, such as vegan or gluten-sensitive diets?
    Yes! At Maison Matcha, we pride ourselves on providing high-quality matcha that is suitable for all dietary needs. Our product is: - Organic - Vegan - Plant based - Gluten-free - Non-GMO - Halal We achieve this by only using one ingredient - 100% pure matcha organic powder.
  • what is the shelf life of matcha, and how should it be stored?
    Matcha has a shelf life of about 6-12 months, depending on the quality and storage conditions. To get the most out of your matcha, it is important to store it properly. Matcha should be stored in an airtight container away from light, heat, and moisture. The best way to ensure freshness is to keep it in the refrigerator or freezer. When storing matcha in the freezer, be sure to let it come to room temperature before opening the container to prevent condensation from forming.
  • do you offer international shipping, and what is the estimated delivery time?
    At Maison Matcha, we currently only offer shipping within the United States. We utilize Amazon Fulfilment to ensure speedy and efficient delivery of your orders. The estimated delivery time for orders within the US is typically between 2-7 business days from the date of purchase. We are constantly evaluating our shipping options and may expand our services to include international shipping in the future. Please check back with us for updates.

frequently asked 🔍

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